Terms and conditions

Company information

Gilalai Aps
Lars Muhl & Githa Ben-David
Lemmestrupvej 15, 8300 Odder, Denmark
contact@gilalai.com
Danish CVR number: 34701253
Year of foundation: 2012

Price changes, price errors and sold-out items

All information is subject to price changes, typos and sold-out items.

Payment

In the upper left corner of the website next to the flag there is a box where you can choose which currency you want to pay with:
Danish Krone (DKK), Euro (EUR) or Pound Sterling (GBP).

We accept payment by: Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and Maestro.

We only capture the payment after your package has been shipped. 

We use an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that it is not possible to read your information.

All amounts include Danish VAT.
If you purchase from a non-EU country, you do not pay Danish VAT, but the goods will often be subject to customs duties and VAT in your home country, which you have to pay yourself.

Shipping

We ship worldwide, we will dispatch the goods during 1-3 workdays with GLS in Denmark and UPS abroad.

 

International postage

In countries in EU the postage is 50 DKK.
In countires outside EU the postage is 75 DKK.

We are able to offer you these prices as we ourselves are paying for the one half of the shipping price.

 

Shipping to Denmark

Shipping to a parcel store when you buy goods for under 500 DKK: 29 DKK.
Shipping to a parcel store when you buy goods for over 500 DKK: Free.
Shipping to a private address when you buy goods for under 1,000 DKK: 49 DKK.
Shipping to a private address when you buy goods for over 1,000 DKK: Free.

Unfortunately, we do not ship to PO boxes.

If you forget to collect your parcel, and you wish that we reship the parcel to you, you have to pay for the postage yourself:

Reshipping to a parcel store: 39 DKK. Buy postage here.
Reshipping to a private address: 49 DKK. Buy postage here.

Returns

When you buy physical goods on our webshop (CD's, books, essential oils etc) you have the right to a cancellation period of 14 calendar days from the date you receive your goods.

If you wish to return an item, please write an email to contact@gilalai.com.


We do not provide refunds for downloads (music, audio books) or tickets to events (talks, workshops, film showings and such).

 

Returns address:

Textile Logistics
Att.: Gilalai
Rømersvej 31
7430 Ikast
Denmark

Right of complaint - if there's something wrong with the item

According to Danish purchasing law, you have a 24-month right of complaint from the date you have purchased your product. Your order confirmation with date is valid as proof. This means that you can either get the item repaired, replaced or get a refundeding or a discount, depending on the specific situation.

Of course, it is a requirement that the complaint is justified and that the defect did not arise as a result of an improper use of the product or other injurious behavior.

Personal data policy - What do we do with your personal information?

The new Data Protection Regulation (GDPR) was implemented 25 May 2018.

We, Gilalai Aps, are the information systems manager of your personal information. Our webshop is managed by Smartweb, who are the data processor. Whether you are a customer, a recipient of our newsletter or you visit our website, we promise that we receive, store and treat your personal data with security and confidence.